FAQs

Q?

Will my image be day time or night time?

A.

Our images are all daylight with sunny weather - the best combination! However we can produce night time, snowy and rainy images by special order. These are much more expensive however.

Q?

Which camera angles/views can I choose?

A.

We have 4 angles, broadly speaking they face each corner of the building (Front left, front right, rear left, rear right). A straight on view does not look good, so we do not offer this generally.

Our views are "Street Level" views, that is as if you were standing on the street. If you require a "Birds Eye" view from above, this will be a special order and costs approximately 50% more than our standard fee due to the extra work involved.

Q?

How many revisions can I have?

A.

We will revise the image until you are happy, but we have a 3 week deadline for revisions from first draft delivery. After this, revisions are chargeable.

PLEASE NOTE: Once your camera angle is chosen, this cannot be changed as it would require re-rendering of the image.

Q?

Can you produce interior and exterior images?

A.

We can do interior and exterior work - each image is £229/$345 i.e. the same fee for both types of work.

This does not include large scale urban planning or multiple houses - please contact us by phone or email for a quote.

Q?

Who owns the copyright to the images?

A.

Once the drawing is finally approved by you - you are able to use the image as you wish, commercially or otherwise and the copyright is yours. You have paid and are happy! We would however retain the right to publish images on our website portfolio with a small description. We will NEVER mention names or locations (Your privacy is very important to us).

If you are unhappy and are refunded (or use Credit Card chargeback) then we retain full copyright over the images, and you would require our permission to use the images for any purpose commercially or otherwise. Our images are digitally marked and we aggressively pursue copyright infringement!

Q?

What if I am unhappy?

A.

We want you to be happy! Our service includes unlimited revisions until you are happy. If you are still not happy - no problem! We will refund you in full. We do however retain full copyright over refunded images and these cannot be used after refund commercially or otherwise.

Q?

What am I buying?

A.

We are digital artists who will produce a bespoke 3D digital image (JPG file format)  from the Autocad drawings supplied. There is no physical product, you simply download the image when finished for printing at home or office, or insertion into digital documents.

Q?

How large is the image?

A.

The image will be at least 2000 pixels wide and height decided in proportion by the artist.

Q?

Where are you located?

A.

We are based in Great Britain but have a virtual office in Los Angeles for our US clients. Support is available during working hours GMT and PT.

Q?

Which file formats do you accept?

A.

We accept Autocad file formats such as DWG and DXF. If you are not an architect, you will need to ask your architect for a copy of the drawings in these formats. PDF's are not acceptable as the accuracy when transferred to our software is poor.

Q?

How much does it cost?

A.

We operate on a fixed fee schedule which is £229 / $345 per image (2000px wide). There are no extras and we electronically deliver first draft within 7 days. The fee is paid up front using our secure shopping cart software.

Q?

How do I send you my plans?

A.

When you check out and pay, an account is created. You can then access our client area and upload your plans here. You will see an "Uploads" section where you can choose the image location on your computer and it will upload the image to us. It is very easy!

Q?

How do I give feedback and stay in touch regarding the drawing drafts?

A.

You are able to communicate with us via "Private Message" in the Client Area. Here you can comment on the draft and tell us about any changes you would like. You can finally approve the drawing here too.